Privacy Policy
This policy explains how MNG Groups handles personal information through this website.
Information We Handle
Depending on how you use the website, we may process:
- Name, phone number, email, and delivery address provided during checkout.
- Order details, purchased snack varieties, quantities, and customer-support correspondence.
- Account details (encrypted password and order history), if you create an account.
- Technical information collected automatically by the website and its hosting service providers (such as IP address, device type, and browser).
Current store practice: Credit/debit card numbers are not stored on our servers; payments are processed via Cash on Delivery or offline Bank Transfer.
How We Use Information
We use relevant information to process and deliver orders, provide customer support, operate accounts where offered, protect the website against fraudulent orders, and maintain necessary business records.
Promotional Messages
Where we offer marketing subscriptions (such as our MNG Snack Club newsletter), we will provide a clear choice about receiving promotional messages and a way to unsubscribe. Order and delivery messages are strictly transactional and separate from marketing.
[CONFIRM ACTUAL EMAIL, SMS AND WHATSAPP MARKETING PRACTICES.]
Service Providers
Relevant information may be shared with providers supporting delivery, website hosting, communications, and other store operations, and with authorities where legally required.
Verified infrastructure: Website hosting and database infrastructure; third-party transactional email delivery via Resend/Nodemailer; local courier partners for parcel delivery across Pakistan.
Cookies and Browser Storage
The website may use cookies or browser storage for essential functions such as cart contents, account sessions, and saved snack selections (e.g., your Crunch Zone snack stash).
Current store practice: We do not deploy third-party advertising tracking networks or intrusive profiling cookies. Essential local storage is used solely to preserve shopping cart state.
Retention and Security
We retain information for the purposes described above and applicable legal or recordkeeping requirements.
[CONFIRM RETENTION PERIODS OR CRITERIA AND ACTUAL SECURITY PRACTICES.]
No online system can guarantee absolute security. We implement standard encryption and password hashing to safeguard stored user information.
Your Choices
Contact us to request access to or correction of your information, or to ask about deletion. We will respond in accordance with applicable requirements and explain any records that must be retained for tax or compliance purposes.
External Services
If you follow a link to WhatsApp or another external service (such as our WhatsApp Concierge helpline), that service’s privacy terms also apply.