Returns & Refunds Policy
If something is wrong with your order, please contact us so we can help.
Damaged, Incorrect, or Defective Products
Contact us promptly if you receive:
- The wrong product or pack size.
- Missing items from your order.
- Damaged or leaking packaging.
- A product with a broken seal on arrival.
- An expired product or a suspected quality defect.
Please report the issue as soon as reasonably possible. Provide your order number, a description of the issue and, where available, photographs and the batch/date information.
Photographs help us assess a claim. An unboxing video is not mandatory.
Food Safety and Opened Products
Opening a pack does not automatically prevent a claim where a defect or quality issue only becomes apparent after opening.
Stop consuming any product you believe may be unsafe. Keep the packaging and remaining product safely, where practical, while we investigate.
Change of Mind
Change-of-mind returns do not apply to unsealed or opened food products.
Due to food safety and hygiene standards for consumable snacks (potato chips, banana chips, and nuts), once a product package has been unsealed, opened, or tampered with, it cannot be returned or refunded for change of mind. If an item remains completely unopened, sealed in its original manufacturer packaging, and in pristine condition, you may contact our support team within 7 days of delivery to request an exchange or return. Return courier charges for approved change-of-mind requests are the responsibility of the customer.
Resolution
For a verified damaged, defective, missing or incorrect item, we will arrange an appropriate replacement or refund, subject to applicable consumer rights.
Where a return is necessary because of our error or a verified defect, we will arrange or cover reasonable return delivery costs. Please contact us before sending food products back.
Refunds
Approved refunds are issued through Direct Bank Transfer, EasyPaisa, JazzCash, or the original payment method. For cash-on-delivery orders, our support team will coordinate with you to transfer the approved amount to your designated bank account or mobile wallet.
Refunds are normally initiated within 3–5 business days after approval. Banks and payment providers may take additional time to reflect funds in your account.
Any refund of delivery charges will reflect the reason for the refund and applicable consumer rights. Store credit will not replace a monetary refund without your agreement.
Cancellation
Contact us as soon as possible to request cancellation. If the order has not been dispatched, we will confirm whether it can be cancelled and arrange any applicable refund.
If it has already been dispatched, we will explain the available options.
Your Rights
This policy does not limit rights or remedies available under applicable consumer law in Pakistan.
Contact Us
To initiate an inquiry or report an issue with your snack delivery: